· TOPNICE Service Guarantee

Topnice service commitment to strictly implement the national three guarantees law, abide by the industry standards, and fully respect the rights and interests of consumers, provide full service protection and solemn commitment, to the national regulations or agreed with consumers repair, package, return goods, Topnice commitment to be responsible for repair, replacement, return, Topnice authorized online after-sales service to work with reference to this policy.

· Install service

(I) Description of the installation service content

1. installation appointment method:

To ensure your rights and interests, please contact TOPNICE for professional unpacking and installation service.You can make an appointment through the WeChat official account "Topnice Intelligent Display Expert" or the service hotline 86 0769-8336-9888.

2. installation scope and time

2.1 Scope of installation: TOPNICE installation service can be performed within Chinese mainland (except partially only supports delivery to municipal area, see notes for details).First free installation, if performing a secondary and multiple installation .For removal, the corresponding service fee should be charged, please refer to the non-insurance fee standard for details.To provide you with better service, it is advised to consult with the customer service center before purchase.

2.2 Installation time: the customer service center will contact the customer and determine the door-to-door service time within 12 hours after receiving the customer service needs. Therefore, the specific door-to-door time limit will be different in the customer area.

Note: In case of holidays, major activities, etc., the contact time limit has changed.

Delivery to cities is only supported in the following areas: Gansu, Ningxia, Qinghai, Tibet, Xinjiang and Yunnan

(2) Notes for installation

1. installation-related equipment preparation:

TOPNICE product peripheral equipment (such as mobile bracket, electric scaffolding, intelligent electromagnetic pen, etc.), please bring their own or buy in advance.Also, if the customer needs to relay the network wiring (such as wall wiring, etc.),

Ask another professional staff to complete it in advance.

The 2. installation environment is as follows:

2.1 If the wall hanging needs to be installed, the wall is required to be a load-bearing wall.Special walls, such as glass, marble, porcelain and hollow walls, can not bear the weight of TOPNICE products, if special conditions need to be taken process installation, may produce additional costs, the specific costs are calculated according to the actual occurrence.

2.2 Installation shall only provide load-bearing wall punching. If special installation methods such as roof suction, lifting and lifting are required, the corresponding cost shall be calculated separately according to the actual occurrence.

2.3 If you specify the installation method, the Engineer, the liability shall not be borne by TOPNICE; for any other damage caused by your non-TOPNICE standard / self-operated hanger, TOPNICE shall not bear any responsibility.

· Return and exchange policy

(I) Return and exchange service contents:

1. Service Scope Description:

time limit    Type of return and exchange    specific description    defects liability period
hebdomad    Return without reason    In TOPNICE authorized e-commerce platform to purchase, users require return and exchange processing for personal reasons    From the next day after the user receives the goods
30 Days    Fault replacement    After testing by TOPNICE authorized service provider, it is confirmed to be a non-human commodity quality problem    From the next day after the user receives the goods

2. service reservation method:

2.1 If the products you buy need 7 days to return and exchange without reason, please contact the customer service of the e-commerce platform for confirmation. After confirmation, the e-commerce platform will contact the TOPNICE customer service center to arrange door-to-door testing and provide the test report before arranging the return and exchange.

2.2 If your product needs to be replaced due to quality problems, you can give feedback through the WeChat official account "Topnice Intelligent Display Expert" or service hotline 86 769-8336 9888, and the service center will designate a service provider door-to-door service after receiving the demand.

(2) Relevant requirements for return and exchange:

1. seven days without a reason to return and exchange goods need to meet the conditions:

1.1 If non-human damaged performance fault, consumers can choose to return, exchange or repair, and the service provider designated by the TOPNICE shall provide detection report and service.

1.2 Seven days of return and exchange without reason is only valid for the goods sold by TOPNICE authorized e-commerce platform. The logistics fee (round and trip) caused by return and exchange for 7 days without reason shall be borne by the buyer, which can be directly deducted from the refund or paid by the customer himself.

1.3 Return without replacement for seven days does not include the following behaviors: artificial damage, missing or damaged packaging, lack or damage of random spare parts.

1.4 All physical goods must be reasonably maintained (e. g., the external equipment body without scratch, wear, etc.) and do not affect the resale of the product.

The 2. 30-day failover service does not contain a behavior description:

2.1 The product has no quality problems.

2.2 Commodity quality problems caused by unauthorized repair, misuse, negligence, abuse, accident, alteration, incorrect installation, or installation of the software system.

2.3 Unable to provide the purchase invoice, product SN code, guarantee card or other three guarantee certificate information is not consistent with the goods and is altered.

2.4 False fault or no fault due to the customer environment.

2.5 Damage caused by using software not authorized by TOPNICE.Failure or damage caused by virus infection, hacking attack or other malicious infringement behavior.

3. Other Disclaimer Instructions:

In any case, TOPNICE shall not be liable for direct or indirect losses of failure or damage related to Android, PC components (e. g., hardware, memory, etc.), including but not limited to:

3.1 Loss resulting from damage and loss of customer data, data and records;

3.2 Loss caused by the third party due to damage and loss of data, data and records;

3.3 Any other losses related to Android, PC failure, etc.